Privacy Policy

At House of Florals AU, we are committed to protecting your privacy and the security of your personal information. This policy outlines how we collect, use, and store your information when you visit our website or interact with us.

What we collect

When you place an order, contact us, or browse our website, we may collect the following information:

  • Your name
  • Contact information, including your email address, phone number, and delivery address
  • Order details and preferences
  • Payment and transaction data (processed securely via our third-party payment provider)
  • Any other information you provide via our forms, email, or direct messages

We do not store or have access to your full payment details.

How we use your information

We use the information we collect to:

  • Process and deliver your orders
  • Contact you about your order or delivery details
  • Respond to enquiries or customer service requests
  • Improve your experience with our website and services
  • Send occasional promotional emails (only if you have opted in)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Delivery

We offer delivery across Melbourne and provide same-day delivery for orders placed before 12 pm (AEST). To ensure smooth and accurate delivery, we use your contact and address details as provided at checkout.

Data security

We take all reasonable steps to keep your personal information safe. This includes secure servers, trusted third-party payment providers, and limiting access to sensitive data. However, please be aware that no online platform is completely risk-free, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us understand how you interact with our site and allow us to improve functionality. You can manage your cookie preferences in your browser settings.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Request that we delete your information (unless we are required to retain it for legal or transactional reasons)

To request any changes or ask questions about your privacy, please email us at inquire@wwwhouseoffloralsau.com.

Changes to this policy

We may update this policy from time to time. Please review this page occasionally to stay informed about how we protect your information.